Lagatar24 Desk
New Delhi: In a significant shift for India’s aviation landscape, Vistara, the full-service airline renowned for its premium offerings, will operate its final flights today before its merger with Air India. This strategic merger, initiated by the Tata Group, combines the strengths of two major airlines, positioning Air India as the nation’s exclusive full-service carrier.
The Tata Group’s move to consolidate its aviation interests will see Vistara, which began as a joint venture between Tata Group and Singapore Airlines, integrated into Air India. Singapore Airlines will hold a 25.1% stake in the merged entity, continuing its investment in the Indian market.
For Vistara’s loyal passengers, the transition signifies changes in branding while retaining the hallmark ‘Vistara experience’ within Air India’s service framework. More than 115,000 passengers holding Vistara tickets for upcoming flights will now travel under the Air India name, with assurances from the airline group that the onboard experience and service quality will remain consistent.
A Smooth Transition for Vistara Passengers
To ensure a seamless transition, Vistara has deployed help desks at airports to assist passengers with flight details, check-in procedures, and other services. International terminals will feature updated signage to guide passengers to Air India’s check-in counters. The Vistara customer service center will now direct calls to Air India representatives for ongoing support.
The familiar Vistara flight codes will change as part of this transition. Flights previously listed with ‘UK’ codes will now adopt Air India’s ‘AI’ codes, starting with ‘2.’ For example, flight UK 955 will be rebranded as AI 2955.
Members of Vistara’s loyalty programme will be smoothly integrated into Air India’s programme, allowing them to enjoy an extended network and additional benefits.
Reflecting on Vistara’s Milestones
Launched in 2015 after the government policy allowing foreign airlines to acquire stakes in domestic carriers, Vistara represented a new era of premium air travel in India. Formed as a partnership between Tata Group and Singapore Airlines, it brought unmatched service quality, making a significant impact in both domestic and international markets. Tata Group held a 51% stake, with Singapore Airlines owning 49%.
Vistara’s entry and success came during a dynamic decade for India’s aviation industry. While some carriers like Kingfisher and Air Sahara (later JetLite) ceased operations and Jet Airways grounded its fleet in 2019 due to financial woes, Vistara set a benchmark for service excellence.
With Vistara’s integration, Tata Group aims to streamline its operations under Air India, preserving Vistara’s legacy and focusing on a unified, enhanced service for Indian and international travelers.
