LAGATAR24 NETWORK
Deoghar, April 28: To register consumer complaints and for quick disbursal of the same, Deoghar DC Manju Nath Bhajantari has issued a Help Line number and issued guidelines to the electricity department to achieve the desired goal of the initiative which is to minimize the intended delay in solving consumer complaints by the employees.
According to a press note released by the district PRD department, the motive behind taking this step is to get acquainted with disbursal status.
The control room having Helpline 7463972204 has been formed at Power House Dabur Gram.
The DC has made it mandatory for employees deputed at the operation level to respond to complaints registered through the Helpline number. The staff on duty who registers the complaint is liable to pass on the message to the concerned person. They have to make an entry about the name of the complainer, address, consumer number and contact number. They are learnt to pass the message after every two hours to the concerned officer through Whats App group or by calling. A monitoring body has been formed comprising officers and other employees.
Notably while registering the complaints, the concerned staff on duty are learnt to be well-behaved with consumers.
